We need your support so that the processes can be carried out as quickly as possible. Please ensure that the information you give us about the requested service is as precise as possible:

• What are the names of the contacts?
• Which parts or components are faulty?
• Are there any photos of the installation situation?
• Which spare parts are likely to be needed?

The mobile service vehicles carry a stock of the most frequently required spare and wearing parts for the respective area of use. The software used in our mobile Rapid Hydraulic Service is linked directly to our Materials Management team. The dispatcher can therefore already see which spare parts are on board each vehicle when the service order is placed. If other parts are required for the work on site, the mobile service vehicle can make a scheduled stopover at the nearest HANSA-FLEX branch.

The service vehicles in the mobile Rapid Hydraulic Service fleet are workshops on wheels. They carry all the necessary equipment for the production of customised hydraulic hose lines, including hose cutting, peeling and crimping machines. An underfloor generator ensures a reliable, independent power supply on construction sites or in remote regions and allows the technicians to work at night. The 400-volt generator makes the workshop on wheels completely independent of the conditions on site.

During the work, the service technicians take high-resolution photos of the damage and the newly installed components with their tablet and file all the information in the service report. This can be signed by the customer directly on the tablet on site, who will receive it by e-mail together with the invoice. If the customer uses X-CODE and the hose management portal my.hansa-flex.com.tr, the service technician can store the details of the hose line replacement directly in the system.